This web site will help to explain what the Human Resource Development Department can do for you, and what you can do to ensure effective and efficient delivery of HRD services. The department provides business process design, training and organizational development services that support the performance and health of internal and various external stakeholders. For an overview of the services provided by the HRD department click here.
1. AVALIABLE SERVICES
The menu items both above and on the left provide access to key aspects of HRD within our organization. The avaliable services menu (top menu) provides information about the history of services provided within the organization and information about existing, scheduled and proposed services. There is also a link to the learning support library which contains all the learning support materials (print, audio, video, e-learning etc ) that can be used without an instructor or faciltator.
If you wish to enroll an employee(s) in a currently scheduled course then select the scheduled courses option within the avaliable services menu. Once you have identified the desired course, click the enroll link next to the title of the course and complete the enrollment process. You will recieve confirmation of enrollment within 2 days of sumbitting the request. If you wish to activate an existing but unscheduled course, you first need to identify the desired course from the lists of existing courses which can be accessed via the available services menu. Once you find the desired course and confirm that it is inactive (see indicator next to course name), click the activation request link next to the title of the course and complete the course activation process. A representative of the HRD department will contact you with one week to review your request and assist with implementation. If you would like to create your own customized bundle of existing BPD, training and/or OD services then you need to review the lists of existing services and library items, which can be accessed via the avaliable services menu. Once you have identified your preferred bundle of items, you need to complete the request for bundled services process what can be accessed through the request for services menu . If you need HRD services that you are unable to provide without assistance from the HRD department, or you are unsure of what your HRD needs are and/or how to address them, then select the request for services menu above and complete the process. Within 2 days of submiting a request for services (including bundled services), a representative of the HRD department will contact you to review your request and assist with implementation. If you would like to propose a new service or suggest a change to an existing service then select the proposed services option within the training and/or OD services option of the avaliable services menu. A representative of the HRD department will contact you within a week of proposing a new service or suggesting a change to an existing service. In summary, a manager looking for services has the following options:
- Secure or purchase their own services without permission or involvement from the HRD department as long as permission/involvement is not necessary and spending guidelines are not exceeded
- Enroll employees and select external stakeholders (e.g. partner organizations, suppliers, customers etc) in active training courses and/or OD services
- Request the activation of an existing but inactive training course and/or OD service, and enroll participants once the course and/or service has been reactivated
- Identify and request a unique bundle of existing BPD, training and/or OD services
- Submit a request for services that currently do not exist and cannot be provided by the manager using their own resources and authority
- Submit a request for services when you are unsure what your HRD needs are and/or you are unsure of how to address those needs
- Propose a new service and/or suggest a change to an existing service
A manager who is trying to put together a comprehensive training and development program may need to use all of the above options. For example, the manager may ask other managers to provide necessary resources and/or purchase certain services from an external consultant without involvement from the HRD department. A manager may do so as long as the none of the requirements for permission and involvement of the HRD department are triggered and the spending guidelines are not exceeded. A manager may also enroll learners in active services, request the reactivation of existing but inactive services, request a unique bundle of services, request a change to an existing service that would better meet their needs or propose a new service that s/he is reasonable certain will meet important needs. If a manager cannot get all of their needs met using these options, and/or they are uncertain about what their HRD needs are and/or how to address their needs, then they need to complete the request for services process. This process can be accessed using the request for services menu.
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2. REQUEST FOR SERVICES
The request for services process is used when managers:
- cannot meet their particular business process design, training and organizational development needs using their own resources or existing services (active, inactive, bundled, learning library etc)
- are required to use the request for services process because involvement of the HRD department is considered necessary (see HRD policy regarding involvement of HRD department)
- are unsure of what their HRD needs are and/or how to address those needs
The request for services process is initially categorized based on what level of the organization is being targeted for development.
- Individuals (addressing the unique needs of individual internal and external stakeholders that cannot be addressed in a group format)
- Inter-personal dynamics (focus on the relations and co-ordination between particular dyads)
- Teams and groups (provide training services to groups of internal stakeholders, combinations of internal and external stakeholders or particular external stakeholders like customers and suppliers) - grouping can be based on:
- Intact teams (production, staff, project, multidisciplinary etc)
- Learners with a common need (non intact) (e.g. trainining for all employees who need to be able to use the budgeting and accounting software program)
- Intact parts of the organization structure (e.g. departments, divisions etc)
- Stakeholders in a particular Business Process or Activity (e.g. all the internal and external stakeholders who participate in a particular business process)
- External Stakeholders (e.g. customers, suppliers, partner organizations, organizations who wish to purchase BPD, training and development services from our organization)
- Inter-group dynamics (focus on the relations and co-ordination between groups)
- Organization as a whole (target the entire organization or most of the organization)
- Inter-organizational dynamics (focus on the relations and co-ordination between our own organization and other organizations)
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3. LEARNING SUPPORT LIBRARY
The learning support library contains all the stand-alone learning aids that can be used without the need for an instructor or faciltator. The library contains reports, manuals, books, audio-cassettes, CDs, DVDs and links to stand alone computer based learning aids that can be accessed via the intra and internet. All managers that purchase stand-alone learning aids are expected to locate these aids within the library or inform the library of there existance so that they can be catalogued and listed. A manager who wishes to request a non-online item from the library must complete library request process.
. The request for services process is organization based on who is the targeted learner(s). The various categories are as follows:
The effective and efficient delivery of HRD services requires an appropriate set of guidelines and practices. The guidelines need to help the HRD department and their customers interact effectively. The guidelines developed for our organization are based on a strategy that blends that advantages of centralization and decentralization approaches for providing HRD services. You can review this approach by clicking here. The blended approach was used as the fundamental guiding principle when developing the specific policies for regulating the provision of HRD services within our organization. All managers need to review these policies and can do so by clicking here. All managers have been provided with limited authority to secure there own HRD services without involvement or approval of the HRD department. The guidelines on spending authority for managers can be reviewed by clicking here.
The practices we use for needs assessment, design, delivery and evaluation of services is based upon industry best practices, and can be reviewed by clicking here. . For a review of HRD procedures click here. what is referred to managers Every organization develops a set of guidelines and practices for delivering HRD services. needs to develop their particular approach for delivering HRD services to internal and external stakeholders. how to deliver HRD servicesFor an overview of who we are and what we do click here. This web site also contains the policies and procedures that govern and support the services we provide. If you are a new manager or are seeking assistance from the HRD department for the first time, please review the key policies and procedures. If you are familiar with the policies and procedures then click here to begin the request for services process The following process has been developed to expite the process of analyzing and responding to your request for HRD services. The information you provide will be given to an assessment specialist who will contact you within the next 2 days. This person will use the information you provided to complete the assessment of your needs, so the more complete information you provide, the better prepared they will be for the assessment meeting. In order to help you better understand the questions and requests for information included in this process, links to brief explainations are avaliable by clicking the help icon and various provided links. The needs assessment process is important for developing a mutual understanding of your needs and building an effective foundation for delivery of the needed service(s).
Before making a specific request for services, it is important to check the list of scheduled training and development services, the database of inactive but avaliable courses and the library of training and development media to see whether your needs can be addressed by any of these options. If all of your needs can be addressed by a currently scheduled course(s), re-activating an existing course and/or requesting items from the library, then you do not need to use the request for services process. In some cases, you will need to use both the options indicated above and make a request for services in order to cover all your needs.