CV

GRAEME COETZER

Born in Durban, Kwa-Zulu Natal, South Africa

Residence
218 154St SW
Lynnwood, Washington, 98087
Tel 425-218-9505

Employment
302 (i) Snoqualmie Hall, 20 000 68th Ave West
Central Washington University (Lynnwood Center)
Lynnwood, Washington, 98036
Tel 425-640-1574 ext 3896
E-mail coetzerg@cwu.edu

EDUCATION AND TRAINING

2002

Ph.D. in Organizational and Human Resource Development at Simon Fraser University (AACSB Accredited)
Doctoral Thesis:  Defining Shared Cognition as the Similarity of Knowledge and Belief Structures across Team Members: A Study of the Relationship between Shared Cognition and Team Effectiveness (July, 2002) – Supervisor: Dr Gervase Bushe (Ph.D. Case Western Reserve)

1991 - 1994

M.B.A. in Human Resource Management at Simon Fraser University

1985 - 1989

B.Commerce at the University of South Africa

1993 - 1998

Doctoral Practicums in the following areas: 1) cultural and structural integration of historically separate operating divisions, 2) assessment and development of head office-field relations, and 3) the use of appreciative inquiry in identifying critical leadership development experiences and competencies.  (Practicums in industry were a requirement of my doctoral program)

1995

Use of Appreciative Inquiry as a Qualitative Research Technique.  Training provided by the BC Telecom (Telus) Education Center in conjunction with Dr Gervase Bushe of Simon Fraser University

1995

Development of Key Intra and Interpersonal Competencies for Leaders.  Training provided by the BC Telecom (Telus) Education Center in conjunction with the Leadership Group of Seattle

1995

Provincial (British Columbia) Instructional Skills Certification.  Trained and certified in the effective use of instructional skills

1998

Zenger-Miller Certification Training. Completed the certification training required to deliver all the Zenger-Miller/Achieve Global training modules

1985-1986

Mandatory Military Training. 

ACADEMIC EMPLOYMENT

2003 - present

Assistant Professor of Management at Central Washington University

2002 - 2003

Assistant Professor and Director of the Graduate Human Resources Management Program for the University of Scranton.  Responsible for providing both academic and administrative management of a graduate program. 

2003

Program Developer and Instructor in Strategic Management and Human Resources for Tblisi State Medical University, Republic of Georgia.  Providing education services as part of the Scranton-Tblisi Health Management Education Partnership.  Program funded by the American International Health Alliance and USAID.

1991 - present

University Instructor at Simon Fraser University, University of Scranton, Royal Roads University and Central Washington University.  Designed and delivered the following graduate and undergraduate courses:

• Strategic Management (undergraduate)
• Leadership in Organizations (undergraduate and graduate)
• Learning in Organizations (undergraduate and graduate)
• Introduction to Human Resource Management (undergraduate and graduate)
• Human Resource Development and Training Methods (undergraduate and graduate)
• Applied Management (Graduate and Undergraduate)
• Strategic Human Resource Management and Planning (undergraduate)
• Staffing Organizations (undergraduate)
• Compensation and Benefits (undergraduate and graduate)
• Organizational Change and Development (undergraduate and graduate)
• Research Methods and Statistics (undergraduate)
• Human Relations in Organizations (undergraduate)
• Organizational Behavior (undergraduate)
• Introduction to Management (undergraduate)
• Team work in Organizations (undergraduate)
• Introductory Financial Accounting (undergraduate)
• Intermediate Financial Accounting (undergraduate)
• Quality Improvement (graduate)
• Managerial Accounting (undergraduate)

1990 - 1997

University Teaching Assistant at Simon Fraser University for the following courses:

• Industrial Relations
• Organizational Theory
• Data Analysis in Psychology
• Research Methods in Psychology
• Teamwork in Organizations

2000

Simon Fraser University - Masters of Technology MBA Program.  Co-delivered experiential workshops (3 day) on managing oneself and organizations under rapidly changing conditions

1998 - 1999

Royal Roads University- Masters of Leadership and Training.  Hired to co-design and deliver:

• Graduate student training modules (adult learning, intra/interpersonal skill development, leadership, systemic thinking and organizational change) for the Master of Arts in Leadership and Training program.  This program involves both distance learning and on-site experiential sessions
• Personal coaching and feedback processes used within the experiential component of the program
• The application of problem based learning within the on-site component of the program

I was also responsible for developing and implementing the system of personal support services for graduate students who were participating in the intensive on-site experiential sessions

1998-2002

Academic Supervisor for Graduate Students in the Masters of Leadership and Training Program at Royal Roads University. Provided supervision for a number of graduate student projects which required the application of an action research process to address a significant organizational challenge
 

1998

William and Catherine Booth College.  Designed and delivered courses on Organizational Leadership.  These courses included both distance learning and on-site instruction
 

1994

Statistical Software Instructor. Provided instruction in the use of statistical software to Simon Fraser University, Executive M.B.A. students.

PROFESSIONAL EMPLOYMENT

2008 - 2009

Microsoft.  Hired by Duke University corporate education to deliver training based on a corporate simulation

2003 - 2004

BC Hydro.  Hired to assist the Director of Organizational Development in developing a cultural change program for the organization

2000 - 2001

Workers Compensation Review Board of British Columbia.  Hired to map key business processes, conduct job task analyses for a variety of roles, and lead a team responsible for developing a comprehensive program of skills training modules

1998 - 2000

Workers Compensation Board of British Columbia.  Hired as the Director of Staff Development and Training to rebuild and restructure a corporate training department.  Responsible for a staff group of 14 employees and a variety of consultants.  Budget of approximately $1.5 million

2001 - 2002

Salvation Army.  Hired to facilitate the development of an integrated continuum of care process for providing integrated social services in the city of Vancouver
 

2001 - 2002

Salvation Army.  Hired to design and deliver experiential workshops (5 day) on identifying and solving systemic problems

1999 - 2000

Royal Roads University Leadership Development Programs.  Hired to co-design and deliver experiential leadership development retreats (5 day) for managers in the Health Care Sector and other sectors of the Canadian Federal Government.

1998

Labatts Canada.  Designed and facilitated a leadership development and strategic planning retreat for managers from the British Columbia region.

1998

Workers Compensation Board of British Columbia.  Hired to co-deliver experiential workshops (3 day) on leadership development and managing organizational change
 

1998 - 2001

Simon Fraser University Continuing Education.  Hired to design and deliver workshops (3 day) on managing personal and organizational change for the City of Surrey

1998 - 2000

Richmond Society for Community Living.  Hired to design and deliver experiential workshops on intra/interpersonal skill development, stylistic awareness and managing differences, team development, conflict resolution, development of emotional intelligence, leadership development and strategic planning

1998 - 1999

Creo Products Inc. Hired to co-design and deliver experiential workshops (3 day) on managing oneself and organizations under rapidly changing conditions

1998 - 1999

Salvation Army. Hired to design and deliver experiential workshops (5 day) on leadership and team development.

1998

British Columbia Gas. Hired to co-design and deliver experiential workshops (3 day) on managing oneself and organizations under rapidly changing conditions.

1998

Simon Fraser University Executive Development.  Hired to co-design and deliver experiential workshops (5 day) on organizational learning and leadership for the BC Securities Commission.

1997 - 1998

Ministry of Citizenship and Immigration.  Hired by various divisions within the Ministry to provided team development, leadership development and change management workshops

1998

University of British Columbia Executive Development Program.  Hired to co-design and deliver workshops (3 day) on managing oneself and organizations under rapidly changing conditions.

1997

Peace Arch Hospital. Hired to facilitate a review of the total quality, organizational learning, systemic thinking and shared vision initiatives of the hospital.

1997

British Columbia Telecom (Telus).  Hired by Network Operations, and subsequently, Network Planning and Standards to co-facilitate their strategic renewal process and assist in the development and reinforcement of organizational learning skills.

1996 - 1997

Ministry of Citizenship and Immigration.  Hired to assist with the process of integrating a number of Provincial structures into a Regional Structure.

1996

Ministry of Citizenship and Immigration.  Hired to co-design and deliver experiential workshops (5 day) on leadership and intra/interpersonal skill development for the Western Regional Management team.

1996

British Columbia Telecom (Telus).  Hired to co-design and facilitate a team development program for the Installation and Repair Division.

1995 -2000

British Columbia Telecom (Telus) - Leadership Development Group.  Hired to co-deliver 1) experiential workshops (5 day) on creating a learning culture, leadership development and the development of key intra/interpersonal skills, and 2) experiential workshops (3 day) on providing effective leadership under rapidly changing conditions.

1996

Real Estate Foundation of British Columbia. Hired to design and facilitate a strategic planning retreat for the Board of Directors.

1994 - 1995

Ministry of Highways and Transportation, British Columbia.  Hired to co-design and deliver 1) an organizational development program for the Engineering Group of the South Coast Region, and 2) a review organizational restructuring plan for the South Coast Region of the Ministry.

1990 - 1994

Team Development and Human Relations Trainer. Hired to design and deliver team development and human relations training for the International Association of Business and Economics Students at conferences in Vancouver, Montreal, Saskatoon and Calgary.

1989

Human Resources Manager for Telumat Ltd (London, England).   Assisted the Director of Human Resources develop key human resource processes (performance appraisal, non-disciplinary problem solving, job analysis etc.)

1983 - 1984

Part Time Accountant for Hudson, Langham and Morrison (Durban, South Africa).  Duties included auditing, corporate bookkeeping and financial analysis.

PUBLICATIONS

2009

Coetzer, G. H. & Trimble, R.   An empirical examination of the relationship between Adult Attention Deficit, Co-operative Conflict Management and Efficacy for Working in Teams. American Journal of Business (forthcoming).

2009

Coetzer, G. H. & Trimble, R.    The Mediating influence of Role Stress on the Relationship between Adult Attention Deficit and Self Efficacy.  Journal of Business and Management (forthcoming).

2009

Coetzer, G. H. & Richmond, L. An empirical examination of the relationships between Adult Attention Deficit, Personal Task Management Systems and Role Stress.  Journal of Behavioral and Applied Management (forthcoming).

2009

Coetzer, G. H. & Trimble, R.  (2009). An empirical examination of the relationships between Adult Attention Deficit, Reliance on Team Mates and Team Member Performance.  International Journal of Team Performance Management .  Vol 15 (1/2): (forthcoming).

2008

Coetzer, G.H., Biberman, J & Tischler, L. (2008) Transcending Belief - A Non-theistic Model for Operationalizing Spiritual Values, Practices and States, and their Relationship to Workplace Behavior.  Interbeing.  Vol 2(1): pg. 19–31.

2007

Bushe, G. R. & Coetzer, G. H. (2007). Group Development And Team Effectiveness: Using Shared Cognitions to Measure Group Development and Predict Task Performance and Group Viability. The Journal of Applied Behavioral Science.  Vol 43(2) June: pg. 184-212.  (This paper won the annual Douglas McGregor International research award)

2007

Richmond, L. (2007). An empirical analysis of the relationship between Adult Attention Deficit and Efficacy for Working in Teams.  International Journal of Team Performance Management. Vol 13 (1/2): pg. 5-10. (This paper won the annual best paper award from the International Journal of Team Performance Management)

2006

Coetzer, G. H. & Bushe, G.R. (2006). Using Discrepancy Theory to Examine the Relationship between Shared Cognition and Group Outcomes.  International Journal of Team Performance Management. Vol 12(5/6): pg. 155-161.

2005

Biberman, J & Coetzer, G. H (2005).  Can Critical People also be Spiritual? Reconciling Critical and Spiritual Approaches.  Journal of Critical Postmodern Organizational Science. Vol 4(4.1): pg. 70-74.

2004

Coetzer, G. H., Biberman, J & Tischler, L (2004).  Modeling and Measuring Service Oriented Peak Performance.  Business Research Yearbook.  International Academy of Business Disciplines

2003

Coetzer, G. H. & Bushe, G.R. (2003). Similarity in group-state cognitive representations and team effectiveness: Using discrepancy theory to examine the relationship between shared cognition and group outcomes.  (Best Paper Proceedings of the Academy of Management 2003)

2003

Coetzer, G. H. (2003). Measuring the Transcendent Potential of Work. Business Research Yearbook.  International Academy of Business Disciplines

2003

Pinfield, L & Coetzer, G. H.  (2003).  Employer and Union Perspectives of the First Contract Process: Lessons from British Columbia.  Proceedings for the annual conference of the Association of Industrial Relations Academics of Australia and New Zealand in Melborne.  February, 2003

1996

Bushe, G. R., Havlovic, S. & Coetzer, G. H. (1996).  Exploring Empowerment from the Inside-Out. Journal of Quality and Participation. March 2-11. (One of 22 articles selected from 400 leading management journals world wide for the 1996 Anbar Management Hall of Fame Award)

1996

Bushe, G. R., Havlovic, S. & Coetzer, G. H. (1996).  Exploring Empowerment from the Inside-Out (Part 2). Journal of Quality and Participation. June 78-84.

1995

Bushe, G. R. & Coetzer, G. H. (1995). Appreciative Inquiry as a Team Building Intervention: A Controlled Experiment. The Journal of Applied Behavioral Science. 31 (1) 13-30.

Publications Under Revise and Resubmit

1. Emotional Intelligence versus Cognitive Intelligence: Which is the better predictor of Efficacy for Working in Teams? (Team Performance Management)
2. An empirical analysis of the Relationship between Adult Attention Deficit and Challenges with Necessary Tasks (Journal of Business and Psychology)

Publications Under Submission

1. An empirical examination of the mediating influence of Role Stress on the relationship between Adult Attention Deficit and Personal Mastery (Journal of Management Development)

CONTRACT RESEARCH

1995

Negotiating First Contracts in British Columbia.  Hired by the Center for Labor and Management Studies and the Labor Relations Board of British Columbia to conduct research on “The dynamics of Negotiating First Agreements in BC.”  Required to identify important relational dynamics and contextual influences, develop a guide for employers and unions, and provide a series of presentations to labor and management Institutions in British Columbia

1995

Development of Leadership Capabilities at BC Telecom.  Hired by the BC Tel (Telus) Leadership Development Group to conduct research as part of a research team on the processes by which Telus senior managers and executives developed leadership competencies

1993

Employee Empowerment and Team Based Organizing at a Regulated Monopoly.  Conducted research as part of a research team on the implementation of autonomous workgroups in a regulated monopoly.  Research was funded by a grant from the Canadian Center for Management Studies.

 OTHER RESEARCH ACTIVITIES

2002

Doctoral Thesis.  Defining Shared Cognition as the Similarity of Knowledge and Belief Structures across Team Members: A Study of the Relationship between Shared Cognition and Team Effectiveness (July, 2002) – Supervisor: Dr Gervase Bushe

1993

Masters Thesis.  The use of Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment

1990 - 1994

Research assistant for the following studies: (1) employee participation in the auto industry, (2) flextime and the four day work week, (3) the effect of health and safety training on accident rates in the British Columbia lumber industry, (4) staffing and vacancy chains within a large BC lumber company, (5) the influence of foreign ownership on the structure and profitability of Canadian industry, and (6) turnover and career changes of registered nurses in BC

PRESENTATIONS AND CONFERENCES

2008

Australian Annual Workplace Wellness Conference.  Invited by the Center for Workplace Research at the University of Sydney to chair the annual conference, Sydney, September

2008

Biberman, J & Coetzer, G. H. (2008). Linear and Spiritual Strategies for Making Decisions in Turbulent Times,  Academy of Management Annual Meeting, Anaheim, CA, August

2008

Coetzer, G.H. & Acohido, K. (2008). The Impact of Adult Attention Deficit on the Motivational Determinants of Task Performance.  88th Annual Convention, Western Psychological Association, Irvine CA, April

2006

Coetzer, G.H., Biberman, J & Tischler, L. (2006) Transcending Belief - A Non-theistic Model for Operationalizing Spiritual Values, Practices and States, and their Relationship to Workplace Behavior.  Annual conference of Management and Organizational Inquiry, Washington DC, 2006

2005

Coetzer, G., Carston-Roll, T., VanderWielen, J. & Witney, D. (2005).  Appreciative Inquiry and Teams.  Panel discussion to be conducted at the Annual Academy of Management Conference, Honolulu, 2005

2004

Coetzer, G.H. & Biberman, G. (2004). Operationalizing Complex Work Related Spirituality Variables.  Presenting this workshop as part of a professional development program on Researching Workplace Spirituality.  Academy of Management Conference in New Orlenes.

2004

Coetzer, G.H., Biberman, J & Tischler, L.  Modeling and Measuring Service Oriented Peak Performance.  Business Research Yearbook.  International Academy of Business Disciplines

2003

Coetzer, G (2003).  Aligning Self and Work.  Key steps in Identifying and Addressing Work Related Cognitive Discrepancies.  Workshop presented at the as part of a professional development program on Work as a Calling.  Academy of Management Conference in Seattle.

2003

Coetzer, G (2003).  Using Key Elements of Discrepancy Theory to Promote Alignment between Self and Work.  Presentation accepted as part of a symposium on Work as a Calling.  Academy of Management Conference in Seattle.

2003

Coetzer, G.H. & Bushe, G.R. (2003) Similarity in group-state cognitive representations and team effectiveness: Using discrepancy theory to examine the relationship between shared cognition and group outcomes. Paper accepted by the Managerial and Organizational Cognition Division for presentation at the Academy of Management Annual Conference in Seattle.  August, 2003.

2003

Pinfield, L & Coetzer, G (2003).  Employer and Union Perspectives of the First Contract Process: Lessons from British Columbia.  Annual conference of the Association of Industrial Relations Academics of Australia and New Zealand in Melborne. February, 2003.

2003

Coetzer, G (2003). Measuring the Transcendent Potential of Work.  Annual conference of the International Academy of Business Disciplines in Orlando, Florida,  April.

2003

Coetzer, G (2003).  Requests for Training Services:  Managing the Expectations of Internal Clients.   Annual conference of the North Eastern Pennsylvania Society of Human Resource Management

2002

Summer Institute on Participatory Development at the University of Calgary's International Center.  Provided project management training for managers of large international development projects.

2001

Summer Residency Program for the Master of Arts in Leadership and Training at Royal Roads University.  Presented a workshop on the use of appreciative inquiry in strategic planning.

2000

MBA Alumni Association of Simon Fraser University Professional Workshop Series.  Presentation on managing the psychology of organizational change in government ministries

1999

MBA Alumni Association of Simon Fraser University Professional Workshop Series.  Presentation on systemic problem solving in organizations

1993-1998

Center for University Teaching at Simon Fraser University.  Presented a workshop on Developing a Learning Relationship: The Effective use of Learning Skills

1993-1998

Center for University Teaching at Simon Fraser University.  Presented a workshop on Developing an Effective Learning Relationship with Students: Clarifying Roles and Establishing Appropriate Boundaries

1996

Center for Labor and Management Studies at the University of British Columbia.  Presentation on The Dynamics of Negotiating First Collective Agreements in British Columbia

1995

Bushe, G.R. Coetzer, G.C. & Havlovic, S.H. (1995) The Emergence of Empowered Work Teams in a Fragmented Change Effort: Paths of Least Resistance. Paper presented at the 54th Meeting of the Academy of Management, Vancouver, BC.

2003 to present

Reviewer for Peer Referred Conference Submissions and Journals (partial list)

1. Journal of Business and Psychology
2. Spirituality and Management – Academy of Management
3. Annual conference of Management and Organizational Inquiry

 ACADEMIC ACHIEVEMENTS, SCHOLARSHIPS, AWARDS AND NOMINATIONS

2008
2008
2007

2007
2006
2006
2005

2004
2004
2003
2003

1996
1994 - 1995
1986 - 1987
1986

Excellence in Research.  Received the annual outstanding research paper award from the International Journal of  Team Performance Management
Excellence in Teaching. Nominated by students for the annual award (Central Washington University – College of Business)
 Excellence in Research. Received the Douglas McGregor international research excellence award – this award is given to the best annual research contribution to the Journal of Applied Behavioral Science.
Excellence in Research.  Received the annual award for Excellence in Research (Central Washington University – College of Business)
Excellence in Teaching.  Nominated by students for the annual award (Central Washington University – College of Business)
Excellence in Teaching.  Received the Central Washington University Alumni Award for Excellence in Teaching (University wide award)
Excellence in Teaching and Advising.  Nominated by students for the annual award (Central Washington University-College of Business) and received the award for Excellence in Teaching
Excellence in Teaching and Advising.  Nominated by students for the annual award (Central Washington University-College of Business)
Excellence in Teaching and Advising.  Nominated by students for the annual award (Central Washington University-College of Business)
Most Inspirational Educator.  Nominated by the students for the award of Most Inspiration Educator.  Center for Excellence in Leadership, Central Washington University.
Best Paper Award at the Academy of Management.  Best paper from the Management and Organizational Cognition Division.  Academy of Management Annual Conference in Seattle.  August, 2003
Best Paper Award.  One of 22 articles selected from 400 leading management journals world wide for the 1996 Anbar Management Hall of Fame Award
Graduate Fellowship. Awarded two Graduate Fellowships by Simon Fraser University.
Scholarship for Exceptional Achievement in Accounting. Two year award by the University of South Africa.
Scholarship for Exceptional Achievement in Industrial Psychology. One year award by the University of South Africa.

ACADEMIC SERVICE ACTIVITIES

2003 to present

Reviewer for Peer Referred Conference Submissions and Journals (partial list)

1. Journal of  Business and Psychology
2. Spirituality and Management - Academy of Management
3. Spirituality and Management - Annual conference of Management and Organizational Inquiry

2003 - present

2008 - present

Track chair for Management and Spirituality. Conference of Management and Organizational Inquiry

Society for Leadership Development.  Established a student and alumni society for leadership development at the Lynnwood Center, Central Washington University

2003 - present

Developing the Center for Human Resource Development.  Developing a center that specializes in the provision of  academic and corporate education for geographically dispersed learners using e-learning based services

2003-present

Developing courses in the E-Learning approach to Human Resource Development.  These courses are targeted for inclusion within the Human Resource Development certificate program and the Center for Human Resource Development

University Committees

Current

1. Chair of the Curriculum Innovation Committee for the Department of Management, Central Washington University
2. Online Learning Committee for the Department of Management, Central Washington University
3. Course Development (Mgt 380) Committee for the Department of Management, Central Washington University
4. Assurances of Learning Committee for College of Business, Central Washington University
5. Academic Advising Committee for Central Washington University
6. Interdisciplinary Degree in Leadership Committee for Central Washington University

Past (some notable committee work)

1. University Senator for Central Washington University (representative for the Lynnwood Center)
2. Academic Affairs Committee.  Member of a committee responsible for reviewing and developing University policy regulating academic activities
3. Fellow for the International Center at the University of Scranton.  Member of a committee responsible for facilitating the integration and acculturation of international students as well as developing and promoting international initiatives
4. Faculty Search Committees.  Member of a committee responsible for recruiting and hiring new faculty members
5. Research Committee.  Member of the granting writing committee.
6. Graduate Education Committee.  Member of the Graduate Deans Conference responsible for assessing and developing graduate student affairs.
7. Human Resource Development and Performance Association Accreditation Committee.  Member of a national accreditation committee responsible for developing program accreditation criteria and processes

1995

Academy of Management Conference (Vancouver).  Member of the organizing team for the Academy of Management Conference in Vancouver

1992 - 1993

Pacific Association of Autistic Citizens.  Acted as a mentor for a mildly autistic university student and participated in a BCTV documentary concerning this student.

1992

British Columbia Conference on Business Ethics.  Chair of the program committee responsible for developing the parts of the conference that addressed Employment Equity, Workplace Diversity and Employee Empowerment

1990

Administrative Sciences Association of Canada Annual Conference.  Member of the organizing committee for the annual conference in Whistler, BC

PROFESSIONAL ASSOCIATIONS AND MEMBERSHIPS

1. Academy of Management
2. Society for Human Resource Management
3. American Society for Training and Development

OTHER SKILLS

Proficient in the following software applications and information technologies:

1. Enterprise systems – Peoplesoft, Lotus Notes
2. Education – Blackboard, WebCT
3. Personal Productivity - Word, Access, Excel, Powerpoint, Project, Visio, Frontpage, Outlook
4. Statistical – SPSS, S-PLUS, SAS, EQS, AMOS

 REFERENCES

Dr Byron Hanson -  Duke Corporate Education, Carlsbad, California (former faculty member at Curtin Business School graduate program), tel (760) 710 2454, e-mail  byron.hanson@dukece.com
Dr Richard Trimble – College of Business,  Central Washington University, tel (425) 640-1574 ext 3891, e-mail trimbler@cwu.ed
Dr Gervase Bushe – Associate Professor and Director of Business Administration, Simon Fraser University – tel (778) 782-4104, e-mail bushe@sfu.ca
Dr Rick Iverson – Professor of Human Resource Management, Simon Fraser University – tel (778) 782-4150, e-mail riverson@sfu.ca
Dr Gerry Biberman -  Chair of the Marketing and Management Department, University of Scranton – tel (570) 941-7707, e-mail bibermang1@scranton.edu
Dr Len Tischler – Professor of Business Administration, University of Scranton – tel (570) 941-7782, e-mail tischlerl1@scranton.edu
Lorne Newton – Senior Vice Chair for Professional Development, Workers Compensation Review Board – tel (604) 664-7822, e-mail  lorne.newton@gems7.gov.bc.ca